Shipping and delivery

In general

All orders are processed within X to X business days (excluding weekends and holidays) upon receiving the order confirmation email. You will receive further notification once your order is shipped. For high order volumes, processing times may increase. Rates and Shipping Costs

Shipping fees for your order will be calculated and displayed at checkout. How can I check the status of my order?

If you haven't received your order within X days from receiving the shipping confirmation email, please contact us at admin@madamfoch.com, providing your full name, and we will get back to you. Returns

Our return policy covers a timeframe of 30 days after the product has been shipped. If 30 days have gone by since the product was shipped, we cannot offer a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. For more information, visit our page: Return and Refund Policy

If you have additional questions, do not hesitate to contact us at admin@madamfoch.com.