Refund & returns

We want you to be satisfied with your purchase, but if for any reason merchandise do not meet your expectations, we will accept the return within 14 days of receiving your order.

All items must be returned unworn, undamaged, unaltered and unused, with original Madam Foch tags and original packaging attached.

Follow this step-by-step guide to contact us effectively:
Step 1 – Locate your order by entering the email address you used to place the order and / or order number.

Step 2 – Select the item you want to return, if you want, please give the reason for the return, it will help us to improve our products.

Step 3 – Send a message to the email address admin@madamfoch.com and you will receive data for returning the parcel.

Step 4 – Send the product at your own expense with a note inside with your order number to avoid delays in the return process.

The refund will be made no later than 14 days from the date of delivery of the returned product, Madam Foch will refund the money to the original method of payment and a confirmation email will be sent to you.

The refund time may be extended as your financial institution may need additional time to process the refund.

If you have additional questions, please contact us via email admin@madamfoch.com